WHERE DO YOU SHIP AND WHAT SHIPPING CARRIER(S) DO YOU USE?
Accessa Marketplace Solutions ships throughout the United States, including to Alaska and Hawaii. We DO NOT ship to PO Boxes.
Accessa Marketplace Solutions utilizes the services of both FedEx and UPS for most of our shipments. In cases where large orders are placed, we will select a reliable LTL carrier that services the specific shipping lane.
HOW MUCH DOES SHIPPING COST?
At Accessa Marketplace Solutions, we understand that shipping can get expensive. This is why we implemented a pre-paid shipping program to help our loyal customers. This program is broad and encompasses the vast majority of our products, but certain exceptions do apply.
PRE-PAID SHIPPING (FREE)
Most orders that are Over $550 will qualify for Free Ground Shipping to one location, which will automatically be calculated and discounted at the time of checkout.
Exceptions to the rule:
- All shipments to Alaska or Hawaii.
- Expedited Shipments. If you select an expedited shipping option at the time of checkout (Next Day Air, 2nd Day Air, or 3rd Day Air) you will be responsible for the full shipping amount.
- There are some items that do NOT qualify as part of our pre-paid shipping program, such as irregularly sized items or items over 48” long such as closet rod and extruded aluminum. These items will be noted in the product description that they do not qualify as part of the free shipping program.
- If you split the shipment to more than one location.
UNDER $550 or CART INCLUDES PRODUCTS THAT DO NOT QUALIFY FOR FREE SHIPPING
Any time prior to placing your order, you can find the shipping estimate in your cart by updating the ship to address. Accessa Marketplace Solutions uses an AI tool that calculates the shipping rate. This rate can vary based on the size, weight, and number of boxes being shipped.
EXPEDITED SHIPMENTS
Accessa Marketplace Solutions offers the option to expedite the shipping of your order with either UPS or FedEx. These options include Next Day Air, 2nd Day Air, and 3rd Day Air shipments. These options can be selected during check out, however any order that selects an expedited shipping option will not qualify as part of the pre-paid shipping program. If you select expedited shipping during check out, you will be charged the full expedited shipping amount.
- Hazardous Material cannot be shipped via expedited air shipments. Under no circumstance will Accessa Marketplace Solutions ship hazardous material by air transportation.
WHEN WILL YOU SHIP MY ORDER?
We ship Monday through Friday from 7:00 AM – 2:00 PM Eastern Time except when closed for holidays. Most orders will ship within 24 - 48 hours from the time the order is received. We do not guarantee shipping lead times and do not reimburse shipping charges for late shipments.
STOCKED PRODUCTS & QUICK SHIP COLOR PRODUCTS
Standard stock products and paint colors that are part of our Quick Ship Color program will ship within 24 hours of receiving your order. It is advised to place “custom colors” on a separate order, so they do not slow down the shipment of a Quick Ship Color. The products that are currently available as a Quick Ship Color are indicated by having our Quick Ship Color badge next to the product.
CUSTOM COLOR ORDERS
Accessa Marketplace Solutions does not guarantee specific lead times. The typical lead time from receiving an order to shipping the order can be up to 3 business days. However, we make no guarantees and are not responsible to cover expedited shipping costs if a custom color exceeds 3 business days. We make great effort to ship quickly and continue to invest in our production capacity to maintain our reputation for the fastest color turnaround.
SPECIAL ORDER ITEMS
Accessa Marketplace Solutions offers some equipment and hardware items that are available to purchase but are considered special order (non-stock) items. These items can take up to 2 - 3 weeks to ship depending on the item. A customer service representative will call you in these cases to ensure the lead times are acceptable to you. Most of these items are marked in the product description that they are “Special Order”.
EXPEDITED SHIPMENTS
The Accessa Marketplace Solutions team does their best to ship out orders that have been selected as Expedited Shipment the same day if the order is placed before 11:00 AM Eastern Time. If an order is placed after 11:00 AM Eastern it will ship out the following day.
WHEN WILL I RECEIVE MY ORDER?
Once your order is shipped you will receive an e-mail with a tracking number that you can use to track your orders for the estimated delivery time. You can also find this information in your customer profile page under your orders. For standard ground shipping estimates, please refer to the charts below.
WHAT DO I DO IF I WANT TO RETURN MY PRODUCT?
We understand that it is disappointing when a purchase doesn’t work out or a mistake has been made. We take great pride in working with our customers to resolve the return in a quick and easy way. Only products in their original unopened cartons and in resalable condition can be accepted for credit within 30 days of their purchase. Only previously authorized goods will be accepted for credit. We reserve the right to refuse unauthorized returns and have them returned to the customer at the customer’s expense.
RETURNABLE PRODUCTS:
- Hardware, Abrasive, or Equipment products that are unopened, in their original packaging, and in resalable condition.
NON-RETURNABLE PRODUCTS:
- All liquid paint or coating products.
- Any special-order product.
PROCESS
All returns must be approved by an Accessa Marketplace Solutions customer service representative prior to sending any products back. You must communicate your intention to return an item within 30 business days from the original date of purchase. Accessa Marketplace Solutions reserves the right to reject a return if not requested within that time frame.
Authorization is obtained from customer service by email: orders@accessamarketplace.com
Once your request has been approved, you are required to ship your return back to Accessa Marketplace Solutions within 5 business days from the date of approval. Shipping costs are the customer’s responsibility. Items must arrive in the same condition in which they were sent to you. Once we receive and inspect your return, a refund or credit will be issued within 5 business days from the day on which we received your return.
A 20% restocking fee may apply.
WHAT DO I DO IF MY PRODUCT IS DAMAGED?
If an item is damaged during shipment, please notify our customer service team immediately. You must mark the products as damaged at the time of delivery. All damaged items must be reported to an Accessa Marketplace Solutions customer service representative within 48 hours of the shipment delivery date.
Please be prepared to provide pictures of the damaged product and packaging to expedite the claims process. Please retain all items until your claim is approved as some products may be required to be returned.
A customer service team member will work directly with you to resolve any damaged shipment claims and when applicable, replacement products will promptly be sent out.
WHAT HAPPENS IF YOU SENT ME THE WRONG PRODUCT?
If you receive a product that was shipped incorrectly, please notify our customer service team immediately. One of our team members will work directly with you to replace the product at no additional cost to you and will send a return shipping label for the incorrect item to be returned.
HAZARDOUS MATERIAL SHIPPING
In compliance with transportation laws, Accessa Marketplace Solutions is staffed with certified hazmat shipping personnel that can process, pack and ship hazardous material. Hazardous Materials that qualify as “Limited Quantity” will ship via FedEx or UPS Ground Services only.
Under no circumstance will Accessa Marketplace Solutions ship hazardous material by air transportation. There are no exceptions to this rule.
Hazardous Materials that exceed Limited Quantity qualifications will ONLY be shipped via FedEx Ground services. Additional charges may apply.
