Refund Policy

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WHAT DO I DO IF I WANT TO RETURN MY PRODUCT?

We understand that it is disappointing when a purchase doesn’t work out or a mistake has been made. We take great pride in working with our customers to resolve the return in a quick and easy way. Only products in their original unopened cartons and in resalable condition can be accepted for credit within 30 days of their purchase. Only previously authorized goods will be accepted for credit. We reserve the right to refuse unauthorized returns and have them returned to the customer at the customer’s expense. 

 

RETURNABLE PRODUCTS:

  1. Hardware, Abrasive, or Equipment products that are unopened, in their original packaging, and in resalable condition.

 

NON-RETURNABLE PRODUCTS:

  1. All liquid paint or coating products.
  2. Any special-order product.

 

PROCESS

All returns must be approved by an Accessa Marketplace Solutions customer service representative prior to sending any products back. You must communicate your intention to return an item within 30 business days from the original date of purchase. Accessa Marketplace Solutions reserves the right to reject a return if not requested within that time frame. 

 

Authorization is obtained from customer service by email:  orders@accessamarketplace.com

 

Once your request has been approved, you are required to ship your return back to Accessa Marketplace Solutions within 5 business days from the date of approval. Shipping costs are the customer’s responsibility. Items must arrive in the same condition in which they were sent to you. Once we receive and inspect your return, a refund or credit will be issued within 5 business days from the day on which we received your return. 

 

A 20% restocking fee may apply.